Terms & Conditions
These are general guidelines and are meant as a source of information/ disclaimer about our car and bike valeting services, detailing practices and/ or any limitations we might encounter during our different processes. These are abnormal or unusual conditions and/ or situations we might face during our vehicle care and vehicle detailing process and necessitate a clarification in advance to avoid any uncertainty and discrepancies later on.
We exclusively source, stock and utilise products from proven and industry accepted and established brands like: Meguiar's / Chemical Guys / STP / Armorall / 3M / and/ or equivalent tried & tested brands. All our products are used exactly as per company specifications and dilution ratios are maintained as specified on the instruction panel. We do not endorse any particular brand or product and our selection of products may change at anytime based on continual upgrades of products and equipments.
Rest assured detailing your car or bike to top-class levels and your overall satisfaction means more to us than anything else and we will not compromise on our high quality standards!
Our Detailing Equipment & Machinery comes from Industry standard manufacturers like : Honda / Manmachine / Bosch / Karcher / Stanley etc. Standard Operating procedures are followed thoroughly by our team of qualified professionals. Again, we believe the right tool for the job is far more important rather than getting it done cheaper and at a lower standard with a chance of damaging something.
Unless otherwise specified, all our vehicle interior cleaning processes use high pressure steam (Steam pressure: 4-6 Bar / Steam Temp: 80-90*c) which guarantees to sanitise and clean surface contaminants without the use of harsh chemicals. Steam cleaning is an industry accepted method utilised the world over for fast, efficient and thorough cleaning which matches or even exceeds the results achieved with the use of regular car wash, pressure washers and cleaning chemicals/ products. Steam also utilises less water per car/bike and is a very eco-friendly way of detailing, washing and interior cleaning. Not to mention steam cleaning the engine bay of a vehicle is far safer and efficient than directly spraying high pressure water into the engine bay.
INTERIOR CLEANING & DETAILING:
We don’t remove/ handle wires, under-seat amplifiers, exposed wiring conduits etc. Our team will also NOT remove or dismantle seats, structures and any other installations requiring more than the detailing tools we already carry. If detailing is required under seats etc, we recommend the owner gets the dismantling work done prior our team arriving on site. We work around these items to prevent any untoward incident. It is your responsibility to provide a safe, clutter free and non-hazardous working zone for our team.
We strongly recommend you remove all papers, valuables, receipts, USB drives and any other personal items of importance from the vehicle prior our service. We will not be held responsible for any Missing/ Loss/ Theft of items. Our team will have a final check for anything of value and hand it over to you prior commencing work but the final responsibility lies with you, the owner.
Seat Extraction/Wipe downs - We blow dry up to at least 80% dryness but some dampness might still remain due to the extraction process. We recommend fabric seats to dry in the sun at least 2-3 hrs prior use. This is standard practice and is recommended after a detailed seat vacuum and cleaning. Not applicable to Leather/Vinyl seats and Leatherette seat covers.
EXTERIOR CLEANING & DETAILING:
Exterior drain channels are only cleaned up till where our equipment can reach. Leaves/ branches, debris within the wiper housing, door drain channels, wheel well drains are not possible to be de-cluttered/ cleaned during routine maintenance cleaning service and will require professional tools/ dismantling to open and clean. This is beyond the scope of our detailing equipment and our service technicians.
Brake calipers, discs/ rotors are not always easily accessible and are not guaranteed thoroughly 100% cleaned as covered during our service. Especially on cars with steel rims it is sometimes difficult to access the rotors/ calipers. Cleaning of Brake calipers and brake discs will be on a best effort basis.
We avoid shifting or removing electrical connectors, pipes, hoses, belts, moving parts etc within the engine bay. We use super heated steam and work on a as-seen and accessible basis. Unaccessible areas, Severe oil/ grease stains, interior drain channels and crevices beyond the reach of our equipment will be unable to be cleaned and detailed as thoroughly. Deep Engine bay cleaning is on a best effort basis.
We don’t guarantee the Manufacturer/ Company specified longevity of our waxes/ polishes & coatings/ paint sealants. We apply and dry all coatings/ waxes and polishes as per company specification. But, regular use of hard water, abrasive cloths, dry wipe downs on a daily basis strip away the protective coatings faster than normal. This is not indicative of the quality of materials we use but rather the regular cleaning processes and environmental conditions the vehicle is subject to.
Removal/treatment of Deep Rust stains/Cement spots / Hard water marks/ Deep scratches/ Paint damage/Clear Coat Stripping / Scuffed Alloys etc are beyond the capabilities of our equipment and would sometimes require Workshop Level procedures and equipment to correct defects. We will attempt to do our best to restore these items as much as possible within the scope of our equipment and time.
90 MINUTES ARRIVAL:
We try our best to offer a (+/-) 90 minute arrival time after a confirmed booking. At times it will not be possible to ensure we arrive on or within 90 mins. Various factors like: traffic conditions, floods, riots, road works, road closures, VIP movement and such can significantly affect our arrival time. Under no circumstances will DirtyClean Auto Detailing be held responsible or liable for any loss or delay due to circumstances beyond our control. We will always keep you updated in case of any delays and make all reasonable efforts to reach you on time OR reschedule for a more convenient time/date if necessary. In case we are unable to reach your location within a reasonable time, you are informed to cancel the current booking and re-schedule if our delay will cause you any disruption in your plans.
We do offer special discounts and coupons from time to time especially for bulk bookings/ special circumstances/ annual plans OR Corporate events/ bookings. All coupons should be applied at the time of booking. Or should be mentioned prior confirming the same over the phone or via email. Once the payment invoice is generated, utilising coupons after a confirmed booking will not be entertained.
All billing invoices will be sent via email or Whatsapp. What you see is what you pay. No hidden charges. Taxes are additional at 18% with a GST invoice and any other relevant state/central taxes (if applicable) will be informed upfront.
We might experience equipment or vehicle breakdowns or delays due to unforeseen circumstances or reasons completely beyond our control. During such situations, we will make all reasonable efforts to either reach the cleaning location with back-up equipment OR inform the client of our inability to complete the job at the scheduled time and place. In case we are unable to do the job at the specified date and time, we will either, with your permission reschedule our service OR offer a 1-time use credit note with an unconditional 1 year validity if the service has been paid for in advance.
Unfortunately at this time we are unable to process or offer refunds. Rest assured your booking/payment will not go to waste and we will make all efforts to get your service completed as soon as possible.
SERVICE LIMITATIONS: (Abnormal Nature of Stains/Situations)
Heavy Mold/Mildew/Fungus coating all over the car exterior and interior
Deeply ingrained and excessive PetHair/Cigarette Burns
Human Waste/Vomit/Animal Poop/Paan and other stains not of a normal nature
Severe Muck/Mud stains of an abnormal nature (Racing/Off-road/Rally Cross)
Any other stains/issues not occurring during normal use (eg: Chemicals/ Tar/Acid/Oil/Rust/Cement etc)
The above list is not comprehensive but only indicative of what comprises abnormal nature. These will incur an excessive cleaning cost of up-to 20% of the Total package cost. Time guarantees do not apply under these working conditions. We do not offer a satisfaction guarantee in these cases as interiors/ exteriors could be damaged beyond our standards of condition recovery. Cleaning/ Stain removal/ Detailing will be on a best-effort basis. Needless to say we will ensure you get the same levels of detail and care that we lavish on all our vehicles.
Our website, our copyright design and any/all trademarks associated with and registered (Intellectual Property) within our company remain the exclusive property of DirtyClean.in/DirtyClean Auto Detailing and its registered owners - RADSPL. Any infringement of our intellectual property will result in severe prosecution by law and will be dealt with severely and punishable under the court of law subject to Mumbai jurisdiction only.
REVIEWS / FEEDBACK:
We are always open to constructive criticism and feedback and we encourage you to utilise the feedback form, or connect via facebook, instagram, google business or mail us and review our company and our services once detailing is done. This will help us to continually improve our methods, change what needs to be changed and deal with any negative feedback in a positive way. After all we value customer satisfaction in a big way and we want to leave you with a big smile on your face!
We strive to Be Honest and Be True in what we do. What propels us is the relationships we build and the code we conduct ourselves by. We will always stick to our core as that is what builds our business as a company. Our satisfaction guarantee is unconditional and we stand by what we say!